Support

Install links are valid for 7 days from purchase. After that, use your license key to get a fresh installer from the downloads page.

1. Go to auditwalk.com/downloads/.
2. Enter your license key (AW-XXXXX-XXXXX-XXXXX-XXXXX) in the license key field.
3. A fresh authenticated install link will be generated for you.
4. Run the install command in your terminal, then reactivate with auditwalk license activate <your-key>.

Your license key is permanent. It does not expire with the install link.

Your license key can be used to reinstall on any supported machine. The install link from your purchase email may still be valid if it is within 7 days.

1. If the install link is still valid, run it directly on the new machine: curl -sSL "<your-install-url>" | sudo bash
2. If the link has expired, go to auditwalk.com/downloads/ and enter your license key to generate a fresh one.
3. After install, activate on the new machine: auditwalk license activate <your-key>

If you have questions about concurrent machine limits under your plan, contact help@auditwalk.com.

The fulfillment email is sent within a few minutes of purchase and comes from help@auditwalk.com with the subject Your AuditWalk Pro license and install instructions.

1. Check your spam or junk folder for that subject line.
2. If you opted in on the thank-you page, check that email address specifically.
3. You can also view your order and license key directly on the order confirmation page if you still have the URL.
4. If none of those work, email help@auditwalk.com with your purchase reference — we will resend the fulfillment email.

Email clients sometimes wrap long lines visually, which can break a curl | bash command when pasted directly.

1. Look in the same email section for a line that starts with If the command wraps — it contains the bare install URL you can open directly in a browser or pass to curl separately.
2. Alternatively, go to your order confirmation page — the install command there is rendered as a single copyable block.
3. If you copy the command and paste it into a plain text editor first, you can verify it is on one line before running it.

The AuditWalk installer requires Python 3.8 or later. If the installer fails with a Python error, check your environment first.

python3 --version

1. If python3 is not found, install it using your distribution's package manager:
   • Debian / Ubuntu: sudo apt install python3
   • RHEL / Fedora: sudo dnf install python3
   • Arch: sudo pacman -S python
2. If the version is below 3.8, upgrade Python before running the installer again.
3. After installing or upgrading Python, re-run the install command from your purchase email or the order confirmation page.

If you see a specific error message beyond the Python version check, include it when contacting help@auditwalk.com.

Your purchase reference is a short ID in the format PO-XXXXXXXXXXXXXXXXXX. You will need it for any support request.

• Purchase email: look under the Purchase Details section near the bottom of the fulfillment email.
• Order confirmation page: it appears in the Reference row of the Order Status panel — the URL you landed on after payment.
• Thank-you page URL: if the page URL contains purchase_ref=PO-..., that is your reference.

If you cannot find it, email help@auditwalk.com with the email address used at checkout and the approximate purchase date.

The installer places the auditwalk binary in /usr/local/bin/. If that path is not in your shell's PATH, the command will not be found in the current session.

1. Open a new terminal window and try auditwalk --version again — most shells pick up PATH changes automatically in new sessions.
2. If it still fails, confirm the binary is present: ls /usr/local/bin/auditwalk
3. If the binary is there, add /usr/local/bin to your PATH manually: export PATH="$PATH:/usr/local/bin"
4. To make that permanent, add the line above to your shell profile (~/.bashrc, ~/.zshrc, or equivalent) and reload it.

If the binary is not present at /usr/local/bin/auditwalk, the install may have failed. Re-run the install command and check for error output.